Our client is a leading global provider of integrated facilities and corporate real estate management, and they are recruiting a Facilities Operations Manager to join the team located in Riyadh – KSA.
Key Tasks:
Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in their area of responsibility.
• Responds to problems and concerns; implements policy, rules, and regulations.
• Manages on site facilities management operation teams in terms of staffing, training, development, and performance.
• Manages contractual relationships and works with the Client’s Representatives to assure excellent service delivery to Client’s locations; reviews and monitors performance in line with agreed KPI or SLA.
• Supports account management team to monitor and modify the services deliverables in accordance to the change of Client’s business needs.
• Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
• Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.
• Reviews and manages contract documents to ensure consistency and adherence with client master contract and our clients corporate standards (including insurance requirements and price standards).
• Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items.
• Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback.
• Maintains close working relations with the Landlord and Engineering Manager regarding any maintenance issues, ensuring a proactive approach is maintained.
• Provision of services through third-party contractual relationships for business stationery and document retention activities.
• Ensures all statutory compliance requirements are met through the use of our clients HSE & Risk Insight.
• Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and our clients Account team.
• Ensure compliance in accordance to the our clients platform and the Global Standards.
Person Specification
Bachelor’s degree in Facilities, Real Estate Management, or equivalent through experience
• Previous operational experience with emphasis on integrated real estate
services
• Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering.
• Strong communication, negotiation, and analytical skills with excellent MS Office Suite skills
• Ability to lead Change Management programmes.
• Ability to manage multi-million Pound/Dollar budgets.
• Demonstrable Health & Safety knowledge and/or experience (IOSH minimum)
• Proven record of providing excellent internal and external customer service
• Ability to comprehend, analyse and interpret complex business documents and can respond effectively to highly sensitive
issues.
• Ability to write reports, manuals, speeches and articles using distinctive style.
• Ability to make effective and persuasive presentations on complex topics to employees, clients, top management
and/or public groups.
• Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
• Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations
Our client is offering a full relocation package for you and your family, excellent benefits including bonus, car allowance and the opportunity to work on some of the world’s finest buildings, that house the best modern mechanical and electrical systems.